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Delivery & Returns

Delivery


UK 1st Class Standard - £1.00 (Once posted: 1-3 Days)

This UK service is sent via standard Royal Mail. This is a non-recorded service and even though it is highly unlikely, Dark Bunny Tees cannot be held responsible for loss of post or non-delivery.

Please be aware that Dark Bunny Tees can not investigate any lost or undelivered items until 21 days after despatch. Please do not contact Dark Bunny Tees until this time has elapsed as we will be unable to offer any information or assistance before 21 days has passed. This is the time-scale given by the Royal Mail for items to be delivered or returned to sender. Dark Bunny Tees is also unable to send out replacements or refund any order until this time has elapsed.

This is why Dark Bunny Tees ALWAYS recommends using a RECORDED SERVICE.

UK RECORDED (Signed For)- £3.00 (Once posted: 1-3 Days)
The Royal Mail Signed For service uses a unique tracking number and requires a signature upon delivery.

Due to the ability to track the delivery, this is the recommended service for UK customers.

International Delivery - £6.95 (Once posted: 5-10 days)
All orders sent internationally are done so using the Royal Mail International Signed For service.

This service uses a unique tracking number, which can be used via the Royal Mail online tracking system. This tracks the parcel before it leaves the UK and, while not trackable in transit overseas, this is a recorded, insured service that requires a signature and therefore proof of delivery.

Please be aware that there may be delays at customs which are beyond my control.

PLEASE CHOOSE POSTAGE CAREFULLY: Any international orders that select the FREE UK postage service will be sent via unrecorded Air Mail. This is NOT recommended and Dark Bunny Tees can not be held responsible for any loss or non-delivery of an item.

Ordering More than ONE item in a single transaction
UK - FREE
If you have ordered an item using the Recorded Service, please select the FREE postal option on any further
items you wish to purchase. All items will be sent via the Recorded Service.

International - £1.00 per item
Please select the 'Additional Item' option

Please Note:

Postage may be higher on multiple deals; such as the Rocky 5 t-shirt set

IN STOCK Items
Items that are 'IN-STOCK' will be dispatched within 1-5 working days. As soon as your order is sent, you will be sent an email from PayPal notifying you of this. This email is often filtered into the spam folders of email clients, so please check this if you have any initial concerns.

If you have chosen the recommended recorded or tracked service, the 'sent' notification from PayPal will also contain your Royal Mail tracking information.

If your order has been sent via the standard 1st Class postal service and you have not received your item, please allow 28 days from receiving the PayPal dispatch email before contacting Dark Bunny Tees. Unfortunately, Dark Bunny Tees is unable to assist in locating an undelivered order within this time frame. 28 days is the time frame Royal Mail themselves give for an undelivered item to be returned to its sender.


Pre-Order Items
If you have ordered an item that is currently a pre-order, please note the the expected 'In-Stock' date on the item page of the website. While printing delays can occur, Dark Bunny Tees tries to hit these In-Stock dates with every new design. Please note that dispatch of your order will be within 2-5 working days of this date as items will need to be prepped and packed.

The best way to keep updated on pre-order designs is via the FACEBOOK or TWITTER pages.



OUT OF STOCK Items
If you have ordered an item that is marked 'OUT OF STOCK' the Dark Bunny Tees website, please note that we are unable to give you an exact delivery time-frame. Items that are Out of Stock will be replenished and orders will be fulfilled immediately, however there are many variables that can affect how long this may take.

Dark Bunny Tees will try to prioritise the re-stock of designs that have pending orders for them. However the printing of new designs and demand for other designs may take priority. If you have any queries about this, please contact alex@darkbunnytees.com



International Orders
For orders outside of the UK, please expect longer delivery times as there may be delays at customs that are out of my control.

Items that are 'IN-STOCK' will be dispatched within 1-3 days. As soon as your order is sent, you will be sent an email from PayPal notifying you of this. This email is often filtered into the spam folders of email clients, so please check this if you have any initial concerns.

If you have chosen the recommended recorded or tracked service, the 'sent' notification from PayPal will also contain your Royal Mail tracking information.

PLEASE NOTE:
While Dark Bunny Tees does aim to maintain a quick and efficient delivery service and stock supply, ALL orders can be subject to printing delays. Dark Bunny Tees outsources printing to a local, independant printer who does have other clients. Dark Bunny Tees has no control over their printing scheduel or any possible delays that may occurr during the printing process.


As a one-man orperation, orders may also experience slight delays after the launch of new designs.

If you have any concerns or wish to double check stock before ordering, please get in touch.

alex@darkbunnytees.com

Returns

If, for any reason, you are not happy with the item(s) you receive then Dark Bunny Tees will exchange or refund any UNWORN & UNWASHED items WITHIN 28 DAYS OF RECEIVING THE ITEM.

Please return your item with it's ORIGINAL PACKAGING to;

Dark Bunny Tees
Raven House
79 Eastgate Street
North Elmham
Norfolk
NR20 5HE

A recorded delivery service is recommended when returning items as no responsibility will be held for the loss of items during delivery.

Postal costs for returning items will only be compensated for if Dark Bunny Tees is at fault initially and the wrong item was sent.

Any refunds or postal refunds required will be made once the returned item has been received. Refunds for merchandise will be made via PayPal & postal costs will be refunded by cheque.

If you have any concerns, please get in touch

customersupport@darkbunnytees.com or 01362 700135

 

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